Refund / Return Policy
You may want to return your order due to any of the following reasons:
|Damaged||The product is damaged in delivery|
|Defective||The product does not function as described in its manufacturer specification|
|Missing items or Parts||Missing items or parts as indicated in the packaging|
|Website error||The product does not match website specifications, description, or image (this issue is attributable to a website error or misinformation)|
Unless otherwise stated in the product description, the general requirements for returns are as follows:
✓ Returned item must be shipped back to us within seven (7) calendar days. Countdown starts from the date you received the item to the post stamp stated on the parcel you return to us.
✓ You have proof of purchase (order number, buying invoice, delivery note or bank statement).
✓ The goods must be in new condition and returned in the original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts or vouchers received with it.
✓ The product must not have been used or installed.
✓ All sealed items must not be opened.
Item after 7 days upon receipt:
Your item cannot be returned after 7 days upon receipt, it can only be serviced. We suggest you contact and send the item directly to its warranty center for prompt assistance. You can find all the contact information of your product's warranty center on the warranty card inside your package.
We use a number of distributors instead of relying on a single distributor to get product on time. We will always attempt to fill each and every order. For reasons beyond our control delays, augmentations, or cancellations may be necessary. If the customer wishes to change or cancel their order before shipment, we will at the request of the customer, refund the full amount to the customer.
Please keep in mind when ordering that our products on hand fluctuate throughout the day with sales demand and stock that we receive. Items are constantly being sold and our stock is constantly being replenished. There may be cases when an item on the website is not available for order due to very recent changes in availability.
If the item not identified as Out of Stock does not necessarily mean that it will be In Stock at the moment you order. We will notify you if the item you ordered is Out of Stock. We first try to call your phone number and reply via email. In this case, we will deliver/ship all the in-stock products to you. For the products which are out of stock, we will deliver/ship to you on the next stock replenishment or we will refund to you on the exact amount of the items.
Communication is very important to us, please contact our Customer Support if you have any questions.